Our Difference
We’re passionate about finding new and improved ways to offer our customers more. It’s ingrained in the way we think and act, which is why we have invested in the best technology, guaranteed our 48 hour turnaround, and why our clerks and office team interact in the most personable manner.
Leading technology
Our high-end technology suite ensures our reports are compiled accurately and consistently, allowing both landlords’ properties and tenants deposits to remain protected and safe. This technology is exclusive to our clients and supports quick responses to over 10,000 requests per year.
Customer focus
We operate 7 days a week, 364 days a year from 8am to 8pm. With up to 50 clerks working during these hours, we ensure the best availability for our clients. Our head-office support team is available every day including bank holidays to ensure your queries are answered promptly.
Report guarantee
Our use of cutting edge technology, extensive in-the-field team and dedicated approach means that we can offer our clients a 100% guaranteed report turnaround time of 48 hours or less, giving peace of mind to agents, tenants and landlords alike.
Socially responsible
Our clerks travel from location to location purely by foot and public transport, keeping our footprint green. We’re also proud of our partnership with Centre Point, through which we are helping London’s young homeless to make real change.
Quality control
Our dedicated team of proof-readers check all reports against a 19 point checklist, so nothing is missed. We also carry out Clerk Observation Visits; meaning every clerk has a shadowed monthly site inspection, to maintain quality and provide on-going training.
Investment in people
We provide industry-leading training for all our clerks in the field, all of whom are employed directly to ensure we maintain quality and responsibility. We also invest in a vibrant social calendar, which explains why our clerks are always smiling.
We know the value of a home, so we donate 2.5% of our profits in support of Centrepoint - the UK's leading charity for homeless young people.
Supporting 16-25 year olds with housing, learning, health and life skills.
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